awa

Android, iOS, PC

Notice of Revisions to Our Terms of Use and Legal Notice under the Act on Specified Commercial Transactions

awa

Android, iOS, PC

2025.11.25

Notice of Revisions to Our Terms of Use and Legal Notice under the Act on Specified Commercial Transactions

Thank you for using AWA.
Effective November 18, 2025, we will revise AWA’s Terms of Use and our Legal Notice under the Act on Specified Commercial Transactions as outlined below.

awa

PC

關於無法新增登錄信用卡或無法完成購買流程之情況

awa

PC

2025.11.21

目前我們確認到，部分客戶在傳送花朵聊天及花朵貼圖時，出現無法新增登錄信用卡，或無法完成購買流程的情況…

awa

Android, iOS, PC

Regarding an Issue Where Some Notifications May Not Be Received

awa

Android, iOS, PC

2025.11.18

Regarding an Issue Where Some Notifications May Not Be Received

Thank you for using AWA.

Since around 5:00 PM on Tuesday, November 17, 2025, we have confirmed an issue where certain notifications are not being received properly.

awa

PC, iOS, Android

Subject: Notice of Revisions to AWA Terms of Use, Community Guidelines, and Privacy Policy for for Taiwan and services provided in collaboration with our designated partners.

awa

PC, iOS, Android

2025.10.10

Subject: Notice of Revisions to AWA Terms of Use, Community Guidelines, and Privacy Policy for for Taiwan and services provided in collaboration with our designated partners.

Thank you for using AWA.In conjunction with the launch of the AWA Lounge feature in Taiwan, we will be revising the AWA Terms of Use, Community Guidelines, and Privacy Policy for Taiwan and services provided in collaboration with our designated partners. (hereinafter referred to as "the Terms") as of October 10, 2025. The details are as follows….

awa

PC, Android, iOS

Important Notice Regarding the Discontinuation of Carrier Billing

awa

PC, Android, iOS

2025.10.02

Important Notice Regarding the Discontinuation of Carrier Billing

Thank you for your continued support of AWA.We are writing to inform you that due to a change in our payment system, we will be discontinuing carrier billing as a payment option as of Monday, November 17, 2025….

awa

iOS, PC

Important request for users of iOS 15 to prepare in advance

awa

iOS, PC

2025.04.15

Important request for users of iOS 15 to prepare in advance

Thank you for your continued use of AWA.

We are pleased to announce that support for Apple's iOS OS version "iOS 15" will end in May 2025…

awa

PC

[Important] Server Maintenance Due to Introduction of Personal Authentication Service (3D Secure 2.0)

awa

PC

2025.03.25

[Important] Server Maintenance Due to Introduction of Personal Authentication Service (3D Secure 2.0)

Thank you for using AWA.As a measure to prevent unauthorized use by third parties, AWA will introduce a personal authentication service (3D Secure 2.0) when making credit card payments…

awa

PC

[Important] Notice of Introduction of Personal Authentication Service (3D Secure 2.0) in Credit Card Payments

awa

PC

2025.03.24

[Important] Notice of Introduction of Personal Authentication Service (3D Secure 2.0) in Credit Card Payments

Thank you for using AWA.We are pleased to announce that AWA will introduce the personal authentication service (3D Secure 2.0) when making credit card payments, as a measure to prevent unauthorized use by third parties…

awa

Android, iOS, PC

Notice of Changes to the AWA Terms of Use and Community guidelines

awa

Android, iOS, PC

2025.03.19

Notice of Changes to the AWA Terms of Use and Community guidelines

On the date of March 19th, 2025 the AWA Terms of Use and Community guidelines will be changed as follows…

awa

Android, iOS, PC

[Resolved]Regarding a problem that causes forced termination in AWA Lounge

awa

Android, iOS, PC

2024.12.04

[Resolved]Regarding a problem that causes forced termination in AWA Lounge

Thank you for always using AWA.

{From 10:44 on 2024/12/4 (Wednesday) onward, there is currently an issue that causes the service to close during AWA Lounge streaming…

awa

PC

We are adding subscription favorite features to the browser version of AWA Lounge!

awa

PC

2024.11.12

We are adding subscription favorite features to the browser version of AWA Lounge!

We always value the views of our customers, and seek to make improvements to our service based on your feedback…

awa

Android, iOS, PC

[Resolved] Notification of failure in AWA

awa

Android, iOS, PC

2024.10.29

[Resolved] Notification of failure in AWA

Thank you for using AWA.

As of 2024/10/29 (Tue) 14:21, there was a problem with the general functions of the AWA app, including music playback, lounge distribution, etc., but this has now been resolved…

awa

Android, PC

Important request for users of Android 5 and 6 to prepare in advance

awa

Android, PC

2024.09.27

Important request for users of Android 5 and 6 to prepare in advance

Thank you for your continued use of AWA.

This is to notify you that Android 5 and 6 support will end in October 2024...

awa

PC, iOS, Android

Notice of discontinuation of social media account-based login function

awa

PC, iOS, Android

2024.09.11

Notice of discontinuation of social media account-based login function

Thank you for using AWA as always.

We regret to inform you that the social login function (login method utilizing X or Facebook) for member registration and login will be discontinued by the end of 2024...

awa

iOS, Android, PC

Unable to log in to Facebook issue

awa

iOS, Android, PC

2024.08.29

Thank you for using AWA.

We are currently facing an issue of users being unable to log in via Facebook...

awa

Android, iOS, PC

Notice of price revision

awa

Android, iOS, PC

2024.07.01

Thank you for using AWA. 

In order to continue to provide value to fans and artists on our platform and deliver the best experience to our customers, AWA has announced that from August 1, 2024, we will be reducing the usage fees for the Standard plan for some payment methods. We will revise it...

awa

PC

Collaborator settings function added to the browser version of AWA Lounge!

awa

PC

2024.06.05

Collaborator settings function added to the browser version of AWA Lounge!

Thank you for using AWA. We always value the opinions of our customers and seek to improve our service based on their feedback. We are pleased to announce the addition of a collaborator settings function to the browser version of AWA Lounge

awa

PC

New "Start/End" Features Added to the AWA Lounge Browser Version!

awa

PC

2024.04.10

New "Start/End" Features Added to the AWA Lounge Browser Version!

Thank you for your continued support of AWA.

We highly value the feedback from our customers and continuously strive to improve our services based on your suggestions…

awa

iOS, Android, PC

Notification of Access Concentration due to the Holding of the Special Lounge

awa

iOS, Android, PC

2024.03.15

Notification of Access Concentration due to the Holding of the Special Lounge

On Monday, March 18, 2024, from 21:00 to 22:00 for one hour, we will be holding a lounge event in which Travis Japan members will participate via voice and chat…

awa

Android, iOS, PC

In-app purchase system maintenance (3/14)

awa

Android, iOS, PC

2024.03.12

In-app purchase system maintenance (3/14)

Due to in-app purchase system maintenance, users may experience problems with Flower Chat and Flower Stamp purchasing for up to a minute between 1:10 am to 1:20 am on Thursday, March 14…